Android App crashes only on specific devices

40
December 06, 2018, at 4:00 PM

I've recently released my first app on Google Play and many users installed it already. There seem to be no problems so far, except 2 different errors reported by Google Play Console. The errors occurred on multiple versions of the App but only on 2 specific devices, the error always is:

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)

and the details below only show this:

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
pid: 0, tid: 0 >>> identifier_replaced <<<
backtrace:
  #00  pc 00000000014cab88  /system/app/Chrome/Chrome.apk
  #01  pc 00000000014c8de4  /system/app/Chrome/Chrome.apk

The devices are OnePlus 5T (8.1) and Galaxy S7 edge (8.0). The app partly uses webviews to show content, so my guess is, the error has to do with this (because of "chrome.apk").

Can someone help me identify the problem, if it's even on my side (maybe it has to do with chrome?) or maybe there is some kind of database by Google, where i can lookup such things?

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